Right from the start, our work is aimed at preventing misunderstandings and the resulting resentment on the part of you as a customer/visitor in the car parks we manage.

We use all appropriate information to inform you on site which parking regulations apply and that VKS Rostock is exclusively responsible for processing inquiries regarding the parking regulations.

However, if you, as the person concerned, believe that you have received a ticket for no reason or illegally, the competent and friendly service team at VKS Rostock is ready to check cancellation requests and answer questions.

Our colleagues can be contacted by post, e-mail or telephone, and they will deal with each request individually, thoroughly and as quickly as possible.